(Insurance) Ensuring platform stability and driving continuous improvements to support the effective, frictionless experience end users expect

In light of our successful track-record of delivering value in over 12 internal and operational projects for the world’s leading Insurance companies, our team was trusted with an “Accesa-first policy”, positioning ourselves as our partner’s preferred supplier, expanding our partnership to cover the complete operation and continuous improvement of their PEGA platform.

From automating their invoicing processes and Azure migrations to skill management platform and the full Consultancy, Run and Support suite of services for SuccessFactors, throughout our multi-year collaboration, we delivered reliable solutions with no disruption to our partner’s business-as-usual and the high-quality service their customers expect.

Engineering proficiency and effective collaboration

By investing not just in effective delivery but also in building trust-based collaborations, we’re able to support our partner in anticipating and responding to customer expectations in a very timely manner. We understand not just their business but also the people within it and the 100 million users who rely on the solutions we operate.
In only 3 short months, a small but highly-effective team of DevOps engineers and Application Support Specialists successfully took over the operation of our partner’s PEGA platform, monitoring running systems, implementing application deployments, restoring and updating the system, as well as proactively suggesting and delivering improvements.

Enabling our client’s business to evolve & their end-users to succeed

Through robust and reliable services that include monitoring, incident management, update import, testing, and deployment, as well as real-time documentation, we’re able to ensure uptimes well-above industry benchmarks. This enables our client to provide an effective, frictionless experience for their end users, which ultimately drives customer satisfaction and loyalty.
Thanks to a similar company culture that values authentic connections, our teams can always rely on constant and effective communication with our client, leading to a better collaboration and a more rewarding professional experience. What’s more, as part of a long-term partnership in a very competitive industry, people are able to improve their technical proficiency very quickly and opt for several, self-driven career paths.

Fast facts

  • Varied career paths
  • Global partner serving 100M clients
  • Consultancy-driven mindset
  • Competitive Insurance industry

Key Technologies: PEGA| RedHat JBoss Enterprise Application| Linux | Apache | Docker | SOR – System of Record

What the team has to say:

Alina Tirla, Client Partner
As with most of our partnerships, our people are the ones who truly make the difference.

We thrive on problem-solving and treat our clients as individuals, which allows us to create a 5-star customer experience for our partners. What’s really exciting for us is that, through this people-first approach, we’re able to have an increasing impact, providing consultancy and driving innovation.